Q: Where do you ship from?

We ship directly from our international fulfillment centers to ensure efficient delivery worldwide.

Q: How long does shipping take?

Standard shipping typically takes 7–10 business days, depending on your location. Please note that processing times may vary during peak seasons.

Q: Do you offer free shipping?

Yes! We offer free shipping on all orders for a limited time.

Q: How can I track my order?

Once your order is dispatched, you'll receive a confirmation email with a tracking number.

Q: What should I do if I receive a faulty or defective product?

If you receive a product that is faulty, damaged, or not as described, please contact us within 30 days of receipt.

Q: How do I initiate a return for a faulty item?

To start the return process, please reach out to our customer service team via the Contact page with your order number and details of the issue. We'll guide you through the necessary steps.

Q: Will I be refunded the shipping costs for a faulty product?

Yes, if the product is confirmed to be faulty, we will refund the original shipping costs along with the product price.

Q: How long does it take to process a refund?

Once we receive and inspect the returned item, approved refunds will be processed to your original payment method within 5–7 business days.

Q: Do your products come with a warranty?

Yes, all our products come with a 12-month warranty covering manufacturing defects. This warranty is in addition to your rights under the Australian Consumer Law.

Q: What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your personal and payment information.

Q: Do your products come with a warranty?

Yes, all our products come with a 1-year limited warranty covering manufacturing defects.

Q: How do I install the wall-mounted items?

Each product includes an installation guide.

Q: I received a damaged item. What should I do?

We're sorry for the inconvenience. Please contact our support team within 7 days of receiving the item, providing photos of the damage, and we'll assist you promptly.

Q: I entered the wrong shipping address. Can I change it?

If your order hasn't been shipped yet, we can update the address. Please contact us immediately with the correct details.

Q: How can I contact customer service?

You can reach us via our Contact Page or email our team via info@afflumo.com. We will respond to you as soon as we can.

Q: Do you have a physical store?

Currently, we operate exclusively online to offer you the best prices and a wide selection of products.