Standard Shipping Times
| State | Estimated Time (Business Days) |
| NSW | 1 - 2 Days |
| ACT | VIC | QLD | 2 - 3 Days |
| SA | 3 - 4 Days |
| WA | 5 - 6 Days |
| NT | TAS | 7 - 10 Days |
All orders are typically packed and ready for dispatch at our Sydney warehouse within 24 hours. Please allow 1-2 business days for the courier to collect and scan your parcel.
We ship directly from Sydney, Australia to ensure efficient delivery nationwide.
We offer free shipping on all orders over $149 (Excl. Western Australia, Northern Territory and Tasmania).
Once your order is dispatched, you will receive a confirmation email containing your unique tracking number.
You can track your parcel in two easy ways:
- Via Email: Simply click the tracking link provided in your email to see live updates.
- Via Chat: Use the Track tab in the chat window! Just enter your order details, and I'll take you straight to the tracking page.
Please allow 1-2 business days after dispatch for tracking updates to appear.
At this stage, we ship exclusively within Australia.
However, we are planning to bring Afflumo to more homes worldwide soon!
If you’re outside Australia and love our products, please leave a message via contact us. We'd love to hear from you -your feedback helps us decide where to head next!
We're sorry for the inconvenience. Please contact our support team within 48 hours of receiving it with clear photo evidence of the item and the packaging.
We require this to successfully file a claim with the courier. Claims for transit damage cannot be accepted after this 48-hour window.
If your order hasn't been shipped yet, we can update the address. Please contact us immediately with the correct details.
Yes. If you decide it's not the right fit for your home, we offer a 7-day change of mind return period from the date of delivery.
To be eligible for a return:
- Condition: The item must be in perfect, unused condition. Due to hygiene reasons, we cannot accept returns for any bin that has had waste placed inside it.
- Packaging: The item must be in its original packaging, including all internal protective foam and inserts.
Return Shipping & Fees:
- Cost: The customer is responsible for all return shipping costs. We recommend using a trackable service.
- Original Shipping: Any shipping fees paid at the time of purchase are non-refundable.
Yes, all our products come with a 12-month warranty covering manufacturing defects. This warranty is in addition to your rights under the Australian Consumer Law.
Please inspect your order immediately upon delivery. If your item arrives damaged or dented, you must contact us within 48 hours of receiving it with clear photo evidence of the item and the packaging.
We require this to successfully file a claim with the courier. Claims for transit damage cannot be accepted after this 48-hour window.
Please inspect your order immediately upon delivery. If your item arrives damaged or dented, you must contact us within 48 hours of receiving it with clear photo evidence of the item and the packaging.
We require this to successfully file a claim with the courier. Claims for transit damage cannot be accepted after this 48-hour window.
Yes, if the product is confirmed to be faulty,
we will cover the return shipping costs for you (typically by providing a prepaid return label).
Once the item is received and inspected, you will receive a full refund, including your original shipping fee.
Once we receive and inspect the returned item, approved refunds will be processed to your original payment method within 5-7 business days.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Absolutely. We use industry-standard encryption to protect your personal and payment information.
You can reach us via our Contact Page or email our team via info@afflumo.com. We will respond to you as soon as we can.
For faster assistance, try chatting with us directly using our Live Chat found on the right hand corner of the website — we're just a message away.
Currently, we operate exclusively online to offer you the best prices and a wide selection of products.
